BPO INDUSTRY DYING A NATURAL DEATH!

At last the death is coming for the BPO Industry.......! Riding the waves all these yearsthe point of acid test is here! And surviving it and be the thing what it was/had been before the test came is almost impossible! Its well stated that we can not avoid the Unavoidable!All these years the BPO industry has been taking things for granted. Almost all the people working in the industry took it for granted. Everyone thought of the industry as some sort of a bush, thistle, shrub, grass or an unknown plant which is there and will be there forever even though nothing is done to grow it! They confidently believed that its not even importantto think that its there!

The so called authorities who have been commenting on the industry in positive tones for eons - what are these authorities for other than commenting continuously on something?! - continue trumpeting over the greatness on the things in the industry! They keep saying about somethingthat they think are the most important things about the industry! Everyone conveniently forgetswhat this industry basically is and why it came to India in such a BIG WAY! Even those who are there in the BPO industry and those who think they lead the society and nation think aboutthis "Panacea" for the root decaying deadly decease called 'Joblessness or Unemployment' as another 'Somehow Grown' shrub or plant which if seen is ok or else dont mind.

People who even dont know this plant which is a panacea, fish very powerful microscopesout of their deep pockets as a juggler does and point out to the public the microscopic organismsliving on the surface of its leaves as something 'Very Dangerous' and declare that these microorganisms were the 'Real Reason' for the extinction of the 'Good Old Flesh Eating Dinosours!'Media spread this news of 'very dangerous organisms existing on the surface of its leaves' all over the nation and people develop a new phobia named by the experts who found out these'Deadly Organisms' as 'BPO Phobia'. The much respected and knowledgeble teachers of all the colleges and universities stand together to spread this 'piece of information' about 'the organisms'and they with other thought leaders and social strategists with the help of media declare this plant an evil!

Hundreds of thousands of people earn their livelihood from this industry; but they all forgot that it is efficiency, quality and the like things which are the most important things which should be maintained at any cost!They completly forgot the basic rule "Give Quality(work) & Take Quality(remunaration)! The personnel who were in the responsible positions of recruiting quality people did underhand dealings to recruitsub-standard people into the positions of responsibility & quality.They compromised everything the BPO Industry stood for!The HR People of a lot of BPO Companies thrived due to this illicit relationship with the outside recruitment peopleand hundreds of poor quality, inefficiant and qualityless people were recruited to man the positionswhich should have been manned by those who 'Knew Things' or at the least knew '1+1=2!!!'

In the years of BPO Sunrise, when no other country was able to give what India did for it's customers,it was well assumed that anything would sink in unnoticed and without questions being asked! But, seeing this huge opportunity, other countries started preparations and they started to train their peopleto give the quality the foreign companies expect and need from Quality BPO Services! As years went by, those countries, armed with the quality built over the years, started to take away small chunks in the begining and later large pieces from the cake India for a long time tasted alone - all these years our Indian HRs getting perks for recruiting the wrong & poor quality people, who performed pathetically, into the industry!

Now, the things have come to a full circle; what India once stood for - quality, competive prices, efficiency etc. - other countries are offering, as the Indian BPO Industry wade through the quagmire of inefficiency,poor pricing and extreme lack of quality it has created for itself, taking all these years! Hundreds of jobs are lost; existing processes vanish into thin air; new processes come only by tricles! Yet, 'the people in the know' continue their stupor and 'the Quality HR People' in the companies do their best to continuetheir stupid practises to Upgrade Inefficiency & Incompetence! Let us all stand by the dying industry & hope the malady - which is a very large part of the present day BPO Industry itself! - disappear, somehow!!!

We Got To Stand Together!

When the terrorists struck Bombay he was not aware of that; he was thinking about the Hartal which was going to be celebrated
in his God's Own Country! He was thinking about the chances of another couple of Hartals, the National Festival of the Keralites!
But, when he got the newspaper next morning, he new some terrorists had holed up in some hotels in Bombay and they had killed
more than 100 people and injured more than 300 people.

He eagerly devoured what was written about the terrorists and sighed heavily reading there were no Malayalee Casualties,
which was specified by the local daily. He read about the boat which came from the Porbunder Harbour, Hotel Taj, Oberoi,
CRT, Nariman House(with no mention about why Nariman House got attacked, as somebody wanted to cover the reason
behind the attack on it) and some other places. He re read to confirm that there were no Malayalee casualties; he had been
doing this 'Confirmation' ever since Iraq invaded Quwait, when the local dailies faught with one another to 'Inform' people that
there were no Malayalee casualties! In those days, he even thought how accurately Iraquees make the Malayalees move away
from the places they were going to bomb, and how concerned the Iraquees were about the Malayalees; at the least it seemed so,
by the reportage of the Malayalam Dailies, which regularly competed to Inform that there were No Malayalee Casualties, day in and day out!

The next day he read the newspaper to find out that there were Malayalee casualties. Someone died in Taj hotel in the massacre
was a Malayalee, from another district. He thought, "There are no casualties from Our District"; and read on the gruesome methods
adapted by the terrorists, in the killing of the hapless and innocent victims. When he read The NewYork Times he understood that
the persons (If they can be called persons at all) who did this heinous act were an "Audacious Group of Gunmen" and they were just "Militants fighting for the disputed land of Kashmir". He failed to understand why, when the terror strikes America it is Terrorism and when the same happens in India it becomes Militancy and the cold blooded terrorists become "A Group of Audacious Gunmen"!

The very next day the newspaper informed him that one of the Malayalees died in the Bombay Terror Attack was from his own district; he read about the unlucky fellow's life history and about his family; he thought no one from His Own Village was there......A thought of relief passed through his mind......He continued to read that India had been listed in the top 20 dangerous places to visit by 'One of the Most Intelligent and Sane U.K news papers'; he failed to recollect wheather this same Sane Newspaper listed America,when it had its own 9/11 and U.K, when the Irish Terror reigned Briton in the seventies and eighties, among the top twenty dangerous places to visit.

When the next day arrived, the newspaper informed that there was another Malayalee in the casualty list and he was from His Own Village;he was almost shocked to read the familiar name of the man from his village; he remembered some of those incidents of past where the martyred man was involved and a couple of occasions when he met him, in person; but he had a relieving thought that none of His Own Family Memebers had become a casualty and No Relative has been lost in the act of terror....

What he and all the people who read newspapers and gathered pieces of information, from each and every nook and corner of India,
who sighed with relief as they learned no one of their close relatives or family members were casualties of the Bombay terror attack,forget is each and every innocent person killed by those heartless terrorists are "Somebody Else' Close Relative or Someone Else' Family Member" and more than 150 precious and very much loved lives had been extinguished in a reckless act of terror.It is time each and every Indian stand, in every sense, very close to the bereaved families, who had lost what each of those families had considered the dearest in their lives. It is time, we all Indians think and act in the best interest of the Nation and become the boundless oceans of empathy towards those who had lost what they had cherished and loved best in thier lives! Let us all keep the memories of all those precious lives lost in the heinous act of terrorism, in our hearts, and stand above all the cast and creed and politics and be the brothers and sisters to those families who are deep in the oceans of grief.......Let Us Be The True Indians......Once & For All...!